How can we help you?

Customer Service

Our Customer Care team will be happy to help you with any enquiries you have, including taking your order over the phone if that is your preference.

01379 384247


Normal working hours

(Monday – Friday 9am – 5pm)


Standard Delivery 

Free delivery on all orders over £40.

Delivery 3 – 5 working days

For more detail Click Here

Write to us

Head Office & Mill
Roger Skinner Limited
The Mills,
Eye, Suffolk IP21 5HL

We always love to hear from our customers and are very happy to give feeding and nutritional advice when asked.

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Frequently asked questions

Yes, we do currently export to a number of countries, if you are interested please contact us.

You are welcome to browse our website without an account, but if you would like to make a purchase you will be asked to sign in or create an account before your check out.  If you already have an account, you can simply log in when asked using your details. 

Sign up here by entering your details and choosing a password. 

Providing your order has not been dispatched, we should be able to cancel your order and process  a refund. Please call our Customer Service team on 01379 384247 between 9am – 5pm Monday to Friday.

Alternatively, you can email us at

The nearest Skinners is about five miles away from you.

Not to worry. You can reset your password. Click the 'Lost your password?' link under the form. After entering your email address and postcode. You will receive an email with a unique link to enable you to reset your password. 

Still not working? Think back to what email address and postcode you used to set up the account. 

If you still need help logging in call us on 01379 384247, or email

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Where to buy

Our products are available to buy online but we would love you to support one of our loyal stockists up and down the country!

Where to buy

Our products are available to buy online but we would love you to support one of our loyal stockists up and down the country!

Search Stockists

You can find the Field & Trial range in pet shops, country stores, agricultural merchants, garden centers and also in some veterinary practices- use our stockist locator to find your nearest Field & Trial stockist!

In fact, if an outlet sells any type of dog food, it can also get Skinner’s Field & Trial – simply ask them to contact us directly.

Our products are stocked in:

  • Pet Shops
  • Garden Centres
  • Country Stores
  • Veterinary Practices
  • Agricultural Merchants
  • Online Stockists
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Free Prize Draw!

Every month we give one winner a 15kg bag of their dog’s favourite food. Could it be you this time?

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