Frequently Asked Questions

Got a Question?

  • Hidden
  • Privacy Policy

Pick a category and use the search field below to narrow the list of FAQs or if you have a question that is not answered anywhere please get in touch with us. Thank you.

We are in the process of updating our packaging and have removed the term ‘hypoallergenic’ from some of our bags. However, these diets still remain suitable for dogs with dietary sensitivities and continue to follow a similar recipe as before. If you have any concerns about your dog’s dietary sensitivities then please contact our nutrition team at and they would be more than happy to discuss it further.

Orders weighing less than 2kg will be delivered via Royal Mail. Orders weighing over 2kg will be delivered via DPD.

Please call our Customer Service team on 01379 384247 between 9am – 5pm Monday to Friday.

Alternatively, you can email us at

Please call our Customer Service team on 01379 384247 between 9am – 5pm Monday to Friday. Alternatively, you can email us at

Our Customer Service team will discuss the damage and either arrange a collection or a replacement for you.

Providing your order has not been dispatched, we should be able to cancel your order and process a refund. Please call our Customer Service team on 01379 384247 between 9am – 5pm Monday to Friday.

Alternatively, you can email us at

Deliveries are made between 8am – 6pm Monday to Friday excluding Bank Holidays.

If your order is placed before mid-day Monday to Thursday we will aim to deliver on the next working day.  Any orders placed Friday – Sunday will be delivered on the following Tuesday.

Once you have placed your order, the message 'Thank you, your order has been placed.' will appear along with a summary of your order. You will then receive confirmation via email.  

You can also view your order, as well as any previous orders, by visiting your account. You can find this at the top of the page ‘my account’.

Not to worry. You can reset your password. Click the 'Lost your password?' link under the form. After entering your email address and postcode. You will receive an email with a unique link to enable you to reset your password. 

Still not working? Think back to what email address and postcode you used to set up the account. 

If you still need help logging in call us on 01379 384247, or email

We are proud to offer a delivery service to the majority of mainland UK, however there are still some areas that we don't cover. We hope to be able to deliver to your postcode in the future.

Sign up here by entering your details and choosing a password.

You are welcome to browse our website without an account, but if you would like to make a purchase you will be asked to sign in or create an account before your check out.  If you already have an account, you can simply log in when asked using your details. 

Although ash is often a highly mis-understood ingredient, it contains essential minerals that are needed for every-day physiological functioning. In the case of our feeds it holds a very important role and will never be used as a “filler” or “bulk” ingredient. Instead it is a key component which helps support the health and well-being of our beloved pets.

We add extra Glucosamine and Chondroitin to many of our foods. Chondroitin Sulphate and Glucosamine Sulphate are key structural components in cartilage and are classed as amino-sugars. These have proven benefits to both older, and larger breeds of dog, where joint mobility is often challenged

Yes, we have 9 diets suitable for those with sensitivities including most recent Field & Trial Grain Free. Depending on your dog’s needs, we are able to give nutritional advice and recommend the best diet for your dog. 

Yes, our Field & Trial Muesli is very popular amongst fussy eaters. Containing a variety of highly palatable delicious flakes and kibble which when mixed with luke warm water creates a tasty gravy.

We do have products suitable for dogs requiring weight support. Our Field & Trial Light & Senior which is low in protein and contains enhanced levels of Glucosamine and Chondroitin helps to manage weight and aids joints in older age. We also have two products, Field & Trial Maintenance Plus and Field & Trial Turkey & Rice which both contain Joint Aid.

Yes, we do currently export to a number of countries, if you are interested please contact us.

We are stocked in over 2,000 stockists across the country and sold on most online retailers. Use our stockist locator to find where you can buy your nearest bag of Field & Trial! 

We do not add any artificial flavours or colours to any of our products.

The entire Field & Trial range is made in our own Suffolk Mill, based in Stradbroke. Where possible we try and use locally sourced ingredients from the fields surrounding the mill.

We recommend swapping your puppy to junior at the age of 6 months and then onto an adult diet at 18 months of age – however, much of this is age, breed and activity level dependent. If you would like any help in choosing the next diet for your dog contact us.

The Stradbroke Mill has been in the Skinner family for seven generations. We have been manufacturing our dog foods since the early 1970’s.