Skinner’s still very much open for business

Hannah Aldridge


March 19, 2020

Skinner's open during lockdown

Afternoon everyone,

At this unprecedented time, I just wanted to drop you all a quick note to let you know that here at Skinner’s we are still very much open for business at our Mill in Suffolk, albeit we have had to adapt (and will continue to adapt) our ways of working to make sure we take appropriate steps to keep our people, our customers and local community safe, and to continue to comply with the Government’s COVID-19 guidelines. The majority of our people (other than our production staff) are now working from home. In order to help us deal with your enquiry quickly as possible, please use the numbers below:

Customer Services – 07903 632610
Customer Services – 07903 632628
Customer Services – 07903 632652
Puppy Packs – 07903 632633
Web Enquiries – 07903 632631
Nutritional Consultant – Jackie – 07398 984001
Nutritional Advisor – Rebekah – 07903 632657
Nutrition Officer – Zoe – 07377 714486
Area Sales Manager for Scotland – 07860 680880
Area Sales Manager for North – 07850 741614
Area Sales Manager for East Midlands and North West – 07860 316418
Area Sales Manager for West Midlands – 07983 669797
Area Sales Manager for East – 07919 045219
Area Sales Manager for South West – 07717 302069
Area Sales Manager for South East – 07501 726039
Purchase Ledger – 07903 632604
Sales Ledger – 07903 632611

In recent days we have seen unprecedented demand for our products from our customers and we are working hard with our distribution partner, DHL, to seek to fulfil this spike in demand as quickly as possible. Please bear with us and we look forward to continuing to partner with you in the days and weeks ahead.

Stay safe and thank you for your continuing trust and support of Skinner’s.

With best regards

Tim Hansell


Can my dog spread the new Coronavirus?

The World Health Organization (WHO) have announced there is no evidence that companion animals or pets such as cats and dogs have been infected or could spread the virus that causes COVID-19.

However, it still remains a good idea to wash your hands with soap and water after contact with your four-legged friend.

Are Skinner’s still selling dog food?


Can I still get my dog food?

Yes, we are still supplying our stockists and you can also purchase direct via our website.

How long will it take to receive my food?

2-3 working days. Due to the increased demand for our products we are working hard with our distribution partner to fulfil orders as quickly as possible. We thank you for your patience.

Will I still be able to buy my food from the Skinner’s Mill?

We have temporarily suspended all on-site sales of dog food to the general public. Orders can still be placed via our website.

My dog’s normal diet is sold out everywhere, what shall I do?

Please check our website – you can buy online as well as locate other stockists by using our stockist locator.

If your dog’s diet is unavailable, please contact us direct. Our expert team of nutritionists will be able to recommend an alternative. 

Can I still walk my dog?

Yes, the government advice states that, if you are social distancing, you can go for a walk if you stay two metres away from others.

Our household is self-isolating – how do I keep my dog mentally stimulated and happy?

Get creative at mealtimes. Here are our favourite 5 techniques… read article.

Dogs get bored too, even of their walks. Have a read of this article which highlights some of the ways you can keep your dog happy without even leaving the house… read article.

Are you still attending shows and events?

We continue to monitor and respond according to the government advice. A number of events are being postponed and we advise checking the organiser’s website and social media accounts.

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